GoesHere Privacy Policy
A home inventory is sensitive. GoesHere collects only the information needed to organize, synchronize, share, purchase, export, and delete your moving-box inventory. We do not sell personal data, show ads, or track you across other companies’ apps and websites.
Information we process
We process account email and display name; workspace, move, room, box, item, collaborator, and event data; photos you take or select; scoped invitation and customer-access records; and purchase entitlement records. We do not request your address book or device location.
Photos and optional AI
Your original photo stays local by default. With your explicit AI consent, GoesHere creates a smaller cloud derivative, removes EXIF and GPS metadata, redacts detected faces, and sends it through OpenRouter to a configured zero-data-retention model provider to suggest visible contents. Production prompts and images are not logged. AI suggestions can be wrong and are always editable. You can decline AI and enter items manually.
Cloud AI requires providers to process the derivative, so the inventory is not end-to-end encrypted during inference. Data is encrypted in transit and at rest.
Sharing and service providers
Authorized workspace members and holders of an active move-scoped grant can access only the content permitted by that role. A QR identifies a box but does not grant access. GoesHere uses service providers for hosting and storage, authentication, email, app-store purchases, and optional AI. They may process data only to provide those functions under their terms.
Retention and deletion
Photos and inventory stay with your move while it is active. After a move is closed, we keep its data for the organization retention period (default 730 days) before permanent removal. Soft-deleted moves are purged about a day later. Workspaces that only ever had anonymous (unclaimed) accounts may be cleaned up after about 30 days of no activity. Deleting a move revokes access immediately and removes its live database records and stored objects. You can export or delete a move and delete your account from Account → Privacy & Data.
Security and choices
GoesHere uses encrypted transport, private object storage, short-lived authorized media links, hashed invitation secrets, and revocable access grants. No system is perfectly secure. Keep invitation links private and report suspected access promptly.
Children and changes
GoesHere is not directed to children under 13. If this policy materially changes, the app will present updated notice or consent where required.